Join our support team ensuring smooth operations of critical banking and insurance applications for users across continental Europe. If you enjoy investigating complex technical issues rather than following runbooks, this role is for you.
About the applications
You'll be supporting business-critical applications used in the banking and insurance sector-systems where reliability and security are paramount, and where every incident you resolve directly affects real users and business operations.
What you'll do
- L2 application support using service management tools (JIRA, ServiceNow)
- Root cause analysis of non-standard production incidents requiring investigation and creative problem-solving
- Performance monitoring and analysis (Dynatrace, Kibana)
- Incident management and resolution often without predefined solutions
- Configuration, testing and deployment support
- Proactive system monitoring and issue prevention utilizing problem management
- Technical documentation and knowledge sharing
- Collaboration with development teams and stakeholders
- Participation in on-call rotation
Your profile
Required:
- Fluent English (B2+) and Czech
- 2+ years in application or system support
- Knowledge of web/application servers (Apache, Tomcat)
- Linux administration basics
- Basic understanding of Kubernetes and container orchestration
- Familiarity with SSL/TLS certificates and certificate management
- Proactive mindset - ability to investigate and resolve issues independently
- Strong troubleshooting skills - comfort with ambiguity and complex technical problems
- Excellent analytical and communication skills
Preferred:
- Experience with monitoring tools (Dynatrace, Kibana)
- Bash/Python scripting
- International environment experience
What we offer
Professional development:
- Comprehensive 10-week onboarding program with structured learning path
- Dedicated buddy to guide you - you'll work on real incidents together from day one
- Hands-on learning approach - not just theory, but actual troubleshooting with support
- Access to training, certifications, and knowledge sharing sessions
- Gradual introduction to on-call - you'll shadow experienced team members first
The work:
- Challenging technical problems - no two incidents are the same
- Real problem-solving - not just following scripts and runbooks
- Modern tech stack: Java, Red Hat Linux, Kubernetes, IBM Cloud, Dynatrace, Kibana
- Supportive team of 4 specialists working together
Work environment:
- Friendly team culture with regular team events and activities
- Hybrid work model (50% home office after probation period)
- Stable employment with established company in regulated sector
We are part of the French BNP Paribas Group. Our star logo is familiar to most people thanks to our sponsorship of major tennis tournaments. And our mission is also stellar – to protect our clients in the event of unexpected life events, such as loss of income due to job loss or long-term illness.
