Global Support Centre (GSC) is a department inside IPSOS, based in Prague and dedicated to monitoring and managing customer experience via Mystery Shopping.
At this moment we are looking for a person who will support the GSC team:
Fieldwork Coordination Allocator with Italian language – Part-Time
The main goal of this position is to manage the communication with Mystery Shoppers. The Fieldwork Coordination Allocator is responsible for allocating tasks to Mystery Shoppers and keeping track of the project's progress.
What will you do
Act as the primary point of contact for Mystery Shoppers
Provide instructions, guidelines, and project details to Mystery Shoppers
Monitor and track the progress of Mystery Shopping projects, and keep detailed records of assigned tasks, deadlines, and project milestones
Understand project specifications and requirements about shopper profiles, timing and deadlines
Work closely with the Fieldwork Coordination team that operates across several countries
What we expect
Excellent knowledge of Italian language, both written and spoken
Other languages are a huge plus (CZ/SK, FR, ITA or DE)
Strong communication skills and the ability to work effectively in a team
Be comfortable using Excel to organise and analyse data
Demonstrate responsibility and reliability within the work environment
Previous experience in a call centre or customer support is an advantage
What we offer
Part-time position with flexible hours adaptable to your schedule
Work within the largest market research agency in the Czech Republic, in a dynamic and international environment
Join important projects with leading companies in finance, telecommunications, automotive, and retail and help them improve customer experiences.
Friendly international team
The possibility of professional and personal development even for recent graduates
Possible start – ASAP
are you interested in this position?
send your resume to Ipsos today!
Jsme přední výzkumnou, technologickou a konzultační firmou. Výzkumu trhu a veřejného mínění se věnujeme od roku 1992. Díky porozumění společnosti, trhům a lidem pomáháme klientům napříč sektory (např. finance, automotive, tech, telco, retail apod.), startupům, veřejné sféře, neziskovkám i dalším subjektům ke kvalifikovaným rozhodnutím.
