Operations Engineer Client Services

Meet our team

You’ll join a nine member engineering focused team responsible for designing, automating, and orchestrating modern client platform operations. While we continue supporting Windows OS 11/10 LTSC, software packaging, core applications, and both fat and thin client environments, our direction is strongly centered on building scalable, automated systems.

What you will do

In this role, you’ll work with scripting technologies such as PowerShell, Python, and JavaScript, driving workflow automation using tools like n8n and ServiceNow. You will design, integrate, and maintain REST APIs, enabling seamless communication across platforms and services. A key part of our engineering strategy includes leveraging Terraform to build modular, maintainable Infrastructure as Code—covering module design, state management, and scaling IaC across a large enterprise environment. Experience with Docker—including building, securing, and deploying containers—is highly beneficial, as is strong proficiency in Git and CI/CD pipelines to support consistent, automated delivery.

As we continue shifting our client infrastructure into the cloud, you’ll also collaborate on solutions built around Microsoft Intune, modern device management, printing services, and backup orchestration. The team owns the full lifecycle of client engineering—from daily operational automation to delivering complex, high impact technical projects.

Your tasks will include:

• Design, integrate, and maintain REST APIs
• Scripting in PowerShell, Python, and JavaScript, driving workflow automation using tools like n8n and ServiceNow
• Daily support and maintenance of MS Intune, Windows, MacOS, Android and iOS devices
• Run automated software patching services
• Incident and change management
• Proactive service improvement and process automation
• Ensure infrastructure security and prompt vulnerability management
• Collaboration with other system engineers within or outside of product portfolio and support company projects and initiatives

What we offer

• Hybrid work environment
• 7,5-hour workday and 5 weeks of vacation 
• Employee career track including regular growth talks 
• Extensive trainings (technical, soft skills and language courses) 
• Coaching & Mentoring Program
• 4 sick days & 3 days off for your volunteering activities 
• Daily meal contribution 
• Benefit card (sport, education, wellness, health, culture) 
• Pension Insurance
• Mobile phone with company tariff 
• Company reserved parking (car, motorbike, bike and lockers) 
• Relax area and terrace

We are seeking candidates with the following competencies:

• Hands-on experience with n8n or similar workflow automation tools.
• Proficiency in REST API design, integration, troubleshooting.
• knowledge of Terraform (modules, state management, scaling IaC in large orgs).
• Experience automating cloud or hybrid infrastructure.
• Strong knowledge of at least one: Python, PowerShell, JavaScript/TypeScript
• Ability to build API clients, integrations, CLI tools, or automation services.
• Practical experience with Docker (building, securing, deploying containers).
• Strong experience with Git (branching strategies, pull requests, code reviews).
• Hands-on experience with CI/CD pipelines
• Experience managing endpoints using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Ability to automate third-party patching, application deployments, and updates (using tools like Patch My PC, WSUS, and PowerShell)
• Strong collaboration skills, effective communication, adaptability, analytical troubleshooting, and a pro-active approach to service improvements
• Demonstrated ownership of technical projects, from conducting market research and evaluating proof of concepts to overseeing implementation and global deployment
• Taking full responsibility ensures you will actively contribute to building and shaping our infrastructure from the ground up

What is beneficial

• MSI (Microsoft Installer) – Understanding of .msi, .mst, and .msm files.
• MSIX – Knowledge of modern packaging format for Windows 10/11
• Experienced in managing thin and fat clients
• Expertise in broad IT area to understand various issues
• Knowledge of MS Entra ID Identity, Conditional Access, Multi-Factor Authentication (MFA), and us-er/group management.
• Willing to travel