M365 Service Enginner

Company Profile

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.

To strengthen our Collaboration & Email group, we are looking for an M365 Service Engineer – Exchange & Collaboration to join O365 Collaboration team in Generali Operations Service Platform.

• Serve as the primary contact for mail and collaboration services for Generali Germany and Austria
• Manage, configure, and optimize Microsoft 365 services with a focus on Exchange Online and hybrid environments
• Support and lead transformation projects from Lotus Notes/Domino to Microsoft 365
• Ensure compliance and security standards are consistently applied across all platforms (desktop, mobile, virtual)
• Develop and maintain automation tools and scripts (primarily in PowerShell, also NodeJS/C# when required)
• Create add-ins, GUIs, and workflows to improve efficiency and user experience in Outlook/Exchange
• Administer and synchronize Active Directory / Azure AD objects and attributes relevant to mail services
• Maintain and improve interfaces between Exchange-based mail environments and existing Domino domains
• Analyze, monitor, and optimize mail routing in collaboration with security service teams
• Provide 2nd-level support for mail services and define tasks for 1st-level support teams
• Apply GOSP standards and contribute to the continuous improvement of collaboration services in Germany and Austria

• Our ideal candidate will meet the following requirements:
• University degree in IT or equivalent professional experience
• At least 7 years of work experience in similar roles
• Proven expertise in Microsoft 365 and Exchange administration (on-premise and cloud)
• Knowledge of Lotus Notes/Domino environments is a strong advantage
• Solid experience with scripting and automation (PowerShell mandatory; NodeJS/C# a plus)
• Familiar with Active Directory, Azure AD, and M365 security & compliance frameworks
• Strong problem-solving and analytical skills with an entrepreneurial mindset
• Ability to work independently as well as in cross-functional international teams
• Excellent communication skills in German and English (both required)